Terms & Conditions

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. WHEN YOU MAKE A RESERVATION YOU ARE ENTERING INTO A LEGALLY BINDING CONTRACT, THE TERMS OF WHICH ARE SET OUT IN THESE CONDITIONS:

Definitions

”Owner” means, owner of the property being rented;”Applicant” means client applying to rent a property;”Tenants” means Applicant that have taken up residence in a property; “Booking Group” the group of people staying on the premises with the “Applicant”

Acknowledgement

The applicant acknowledges that these terms and conditions are legally binding and will  come into effect once a reservation has been placed.
The Applicant agrees that the property is a family-friendly, luxury accommodation and is to be used exclusively for lawful holiday and leisure purposes.
Authority to Sign / Miscellaneous: The Applicant acknowledges that he/she/they are authorised to complete the reservation on behalf of all persons part of the booking group who will occupy the property throughout the duration of the reservation.
The applicant acknowledges that it is their responsibility to ensure that their booking group receives these terms and conditions.
The applicant acknowledges that they are making the Booking on behalf of a group and will ensure the Booking Group comply with these Terms and conditional house rules at all times during their stay.
The applicant has taken all reasonable steps to ensure that the property is suitable for their needs before submitting a reservation. The Owner cannot be held responsible for ensuring the property is suitable for the applicant's needs or those of the booking group in any way.
If the majority of the individuals residing in the property during the period of the Applicant’s reservation are under 30 years old, or if the party are all of the same sex, the owner must be notified for approval prior to a reservation being made.
The Owner reserves the right to amend these Terms and Conditions, along with any House Rules, at any time without prior notice. The most up-to-date version of these terms and conditions will always be available to view on our website, we recommend that applicants review these terms prior to their arrival to stay informed of any changes. By continuing with the booking, you agree to abide by the most recent Terms and Conditions as published.
Before finalising a reservation, applicants are responsible for ensuring that all reservation details are accurate and fully reviewed. By proceeding with the booking, applicants confirm that they have read, understood, and agree to comply with all terms and conditions outlined  herein.

Booking Process & Payment Procedure

For reservations made more than 12 weeks prior to the commencement date a non refundable booking fee of 30% of the total rental fee due must be paid to secure the booking.

The balance of the full amount due in respect of the reservation and any additional charges are due 12 weeks before the commencement date.

For reservations made less than 12 weeks before the commencement date the full balance (which includes the non refundable booking fee of 30%) is due together with any additional charges and must be tendered at the time of booking.

Non payment
Of any sum by the due date will be deemed to be a cancellation and the Owner may re-advertise the property for reservations without prior notice to the Applicant. The Applicant shall remain liable for payment of the full amount due in respect of the reservation in accordance with the provisions of Condition 4. Payments under these Conditions may be made by bank transfer.

Security Deposit
A damage deposit is required to cover any potential damages that may occur during the stay. This is not an upfront payment but a holding value on a card, which will only be charged in the event of any damages. The amount of the security deposit will be communicated to the Applicant prior to the commencement of the reservation. If no damage occurs or nuisance reported the card hold will automatically release 14 days post departure.
Amount; Security deposits are based on the size and value of the content per property.

Timing
The security deposit is requested two weeks prior to your stay.
Release; The hold will be released within two weeks of your departure, provided there are no damages to the property and guest damages that have the potential to require compensation.

Notice
The property shall be checked prior to your departure and if required we shall report to you in writing within 10 working days of your departure date with details of any damages and/or loss incurred as a consequence of your stay. We will confirm the deduction amount and withdraw the fee from your holding card, remaining funds will then be released.
Requirement: Access to the property is not allowed without this security deposit

We reserve the right to pursue additional reasonable costs if the security deposit retained does not fully cover repairs for any damage to the property or its contents during your stay, and/or to address any disturbances that result in compensation to other guests.

Common damage deduction rates:
Un-authorised pets - £25 per night of the booking duration
Late Checkout - £120 fee plus £120 per every half hour thereafter or in part
Extra Cleaning - £50 fee plus hourly cleaning rate per cleaner required of £40ph.
Damage to property, furniture and/or fittings - The cost of replacement and/or repair.
Inappropriate use of the emergency line requiring unnecessary out of hours contact - £100 per event plus an hourly rate or part thereafter of £50.
Breaching House Rules - £250 plus hourly administration charge and plus any incurred additional costs.
Noise Breaches - £250 plus hourly administration charge and any incurred additional costs caused by the disturbance.
Please ensure you fully read and understand our noise considerations to ensure that we are the right property for your booking group.

In agreeing to these terms and conditions the Applicant acknowledges and accepts that they are entering into a direct contract with the Owner in respect of the letting of the Property,

Cancellations & Ammendments

ALL APPLICANTS ARE ADVISED TO TAKE OUT PERSONAL HOLIDAY  CANCELLATION INSURANCE.

We are unable to cancel bookings and we do not offer refunds. The Applicant remains liable for all payments due for the reservation, regardless of payment status at the time of cancellation.

If you change your mind and would like to notify us that you will not be proceeding with your booking, please notify us in writing to hello@hesdinestate.co.uk.

If a cancellation occurs,  we will make reasonable efforts to secure a new booking. Should a rebooking be successful, you will be refunded the difference between the amount paid and the sums received from the rebooking minus a £200 admin fee.

The 30% non-refundable booking fee remains non-refundable regardless of payment status at the time of cancellation and this will be retained as an administration fee to advertise your booking.

Your right to amend your booking dates:
We do not allow changes to booking dates or properties for reservations made within nine months of the arrival date; these will be treated as cancellations and managed according to our cancellation policy stated in condition 4.For bookings that qualify for a date change outside this six-month window, a £200 administration fee will apply. The Applicant will also be responsible for any difference in the booking cost for the new dates.

Our right to cancel your booking
We reserve the right to cancel a reservation at any time without reasoning provided due to the property becoming unavailable. We will promptly contact you if this happens. You will receive a full refund of any monies paid in advance. Agreeing to these terms and conditions is considered as your acceptance that no compensation or further claim can be made by the applicant against the owner. 

We may cancel your reservation at any time if you do not pay for your reservation as scheduled, fail to provide a security deposit or break the contract in any other way. We will notify you in writing and no refund will be payable for instances stated in this condition 6.1

Changes
This section outlines the Owner's rights regarding potential modifications to pricing, facilities, and features associated with the property. While the Owner strives to provide a seamless and enjoyable experience for the Applicant circumstances may arise that necessitate adjustments to advertised information.

Price
The Owner reserves the right to amend the price quoted in the brochure or rates sheet due to errors or omissions. In such circumstances the Owner will contact the Applicant as soon as the Owner becomes aware of an increase in charges. If the Applicant does not wish to pay the increase the Applicant shall be entitled to cancel the reservation and receive a full refund for all monies paid in respect of the reservation providing notice of cancellation is given in accordance with the provisions of Condition 4 and within 7 days from the Applicant receiving notice of the amendment to the price to be charged from the Owner.

Facilities, Appliances, Fixtures, and Fittings
While the owner will make every effort to ensure that all advertised facilities, appliances, fixtures, and fittings are available and in working order, circumstances may arise where certain items may be unavailable or out of service (e.g., games equipment, leisure facilities, kitchen appliances or other amenities). In such cases, the Applicant acknowledges that the availability of facilities and appliances may vary, and the non-availability of any particular item will not constitute grounds for a claim or reduction in rental fees.
The Owner reserves the right to alter or withdraw any advertised facility or appliance at any time without prior notice. In such cases, the Owner will not be liable for any form of compensation or refund. The Applicant acknowledges that the availability of facilities and appliances may vary, and the non-availability of any particular item will not constitute grounds for a claim or reduction in rental fees.

Exclusivity of Features
The Applicant acknowledges that the change in exclusivity does not constitute grounds for a claim, compensation, or a reduction in rental fees. Exclusive use of features is not guaranteed unless expressly stated in writing by the Owner 12 weeks prior to your arrival.
The Owner reserves the right to modify, limit, or remove exclusivity of any advertised feature or facility. Features previously available for exclusive or unrestricted use (e.g., certain amenities, areas of the property, or spa facilities) may be subject to a booking process, restricted hours, or shared use without prior notice. The Owner may also implement a system for the exclusive hire of select facilities, which may result in limited access for other guests.

The Applicant acknowledges that changes in facility access or exclusivity do not constitute grounds for a claim, compensation, or a reduction in rental fees. Exclusive use of features is not guaranteed unless expressly confirmed in writing by the Owner at least 12 weeks prior to arrival.

Important Information

Self-catered accommodation
All properties at Hesdin Estate are self-catered. We endeavour to fulfil our obligations to ensure a safe, comfortable, and enjoyable stay for all guests, noting that the property is a high-end, self-catered Airbnb-style accommodation, not a hotel. As such, no concierge, sited guest liaison or personal assistance services are provided. All necessary information and instructions for the Applicant’s independent use of the property and its amenities will be provided in advance or upon arrival.

Check-In and Check-Out Times
Check-in is available from 4:00 pm on the day of arrival, and check-out is required by 10:00 am on the day of departure. Early check-in may be available upon request and subject to additional fees. We cannot offer late checkouts, failure to vacate the property by 10:00am may incur additional charges.

Bed Configuration
Our accommodations offer flexible bed configurations, which must be requested by completing the bed configuration form provided before your stay. Failure to submit the form within the specified timeframe will result in the premises being prepared in the default standard layout.
-The Applicant acknowledges that if the form is not returned, or if inaccurate bed configuration details are provided, we cannot be held responsible for the setup upon arrival.
-Changes to bed arrangements after arrival are subject to availability and may incur an additional fee.

Occupancy Limits, Group Booking Requirements, and Additional Guests
It is imperative that the maximum occupancy of each property, as advertised, is not exceeded at any time without explicit approval from the Owner. Exceeding occupancy limits is a serious breach of terms, primarily due to the impact on health, safety, and fire regulations for all guests.
For group bookings, the Applicant is required to submit the names and ages of all individuals staying on the property before arrival. Any additional guests joining during the stay, as well as day visitors, must also be pre-authorized by the Owner, with additional fees possibly applying. Unauthorised changes in occupancy or failure to disclose additional visitors may result in immediate termination of the booking without refund and possible additional charges, as these actions jeopardise the wellbeing and safety protocols in place for all guests.

Third-Party Extras, Experiences, and Event Decoration
Any extras or experiences provided by third-party suppliers, including event decorations, dining and/or activities are separate agreements directly between the applicant and the supplier. The Owner does not endorse or assume responsibility for third-party services advertised and cannot guarantee supplier availability or specific offerings as a representation of the service.
Please note: Applicants are responsible for confirming with the supplier directly regarding what is included, as we cannot guarantee the availability or precise options presented in advertisements.
We may assist with payment transfers, but our liability ends once payment is processed.
All decorations or items must not cause damage to the property and must leave the premises in their original condition.
The Owner is not responsible for any failure by the supplier to meet arrangements, and all communications regarding services, availability, dates, or inclusions should be directly between the applicant and the supplier.
Guests must inform us if a supplier or third party will be visiting the property as part of the booking.
Early access to the property or viewings for planning purposes are only permitted when booked and paid for in advance, subject to availability.

Restricted Mobility Applicants:
Where the access to, layout or other physical feature of a property may be reasonably foreseen to cause individuals with restricted mobility difficulties the Owner has endeavoured to ensure that the information provided in respect of the property has made this clear.
-Applicants are required to inform the owner in writing of the requirements of any third party due to be residing at the property during the Applicant's period of reservation with regard to any restricted mobility issues that may exist.
-Please note that the Owner does not accept any responsibility for the provision of equipment or any form of care required by any person due to any form of disability or restricted mobility regardless of the cause.
-The Reservation: The reservation confers upon the Applicant the right to occupy the property for a holiday within the meaning of Section 9 of the Rent Act 1977.

Pets and Assistance Animals:
If pets are permitted by prior arrangement, they must;
-Kept on a leash while outside and special care taken around our farm animals.
-Not left unattended inside the property.
-Not enter the pool, hot tub or any spa facility.
-Not allowed on the furniture or beds.
-Any damage caused by pets will be deducted from the security deposit.
-Assistance animals are permitted, provided the Owner is notified prior to arrival, and relevant documentation may be required to verify the need.

Noise Policy and Guest Conduct:
To ensure a comfortable and enjoyable experience for all our guests, we have established a clear noise and conduct policy. We ask that you respect our guidelines on noise levels, especially in outdoor areas, and adhere to conduct expectations throughout your stay. For a full understanding of our policy—including restrictions on amplified music, outdoor noise after certain hours, and guest behaviour—please review the complete document prior to arrival.

Prohibited Activities
For the safety and enjoyment of everyone on the estate, certain items and activities are strictly prohibited. This includes unauthorised equipment, open flames, and any other activities that could impact the property or neighbouring guests. Please carefully review our full list of restricted items and activities prior to arrival to ensure a smooth and compliant stay.

Ongoing Renovation Works
Please be advised that parts of the site are currently undergoing renovation. Builders are on-site Monday through Friday, and while they will make every effort to minimise any disruption, some noise and activity may be noticeable. Guests may see workers on the property, particularly in areas under construction. The Owner is not liable for any inconvenience caused by these necessary renovations, and we appreciate your understanding as we work to enhance our facilities for future stays.

Proximity of Properties
Hesdin Estate is home to multiple air bnb accommodations situated in close proximity to each other. Please be aware that you may see or hear other guests during your stay.

Complaints Procedure
We strive to ensure your stay is as enjoyable as possible, and we encourage guests to inform us promptly of any issues during their stay, so we can address them. Should you wish to make a formal complaint regarding any aspect of your accommodation, you must notify us within 48 hours of your check-out date. Complaints submitted after this period may not be considered.
Please note that we cannot address retrospective complaints related to your experience after this time frame. Timely feedback is essential for us to investigate and respond appropriately, ensuring that any concerns are addressed to the best of our ability.

Application Obligations

This section outlines the responsibilities and expectations placed on the Applicant during their stay at the property. It specifies the Applicant's duty to maintain the property in a clean and safe condition, adhere to specific rules regarding behaviour and use of facilities.

The Applicant agrees to adhere to the following rules and obligations during their stay at the property:

Property Damage
The Applicant agrees to pay for any loss or damage to the property, its fixtures, fittings, or decor, however caused (excluding reasonable wear and tear).

Preserve historical features
Guests are required to respect and preserve the historical elements of the property. Any damage or alterations to original fixtures, features, or architectural details will incur restoration costs, payable by the Applicant.

Condition of Property
The Applicant agrees to maintain the property in good condition and to leave it clean and tidy upon departure. Additional cleaning fees may apply if the property is not left in an acceptable condition.

Theft and Removal of Property
Guests are strictly prohibited from taking any items from the property, including but not limited to furnishings, decor, linens, and appliances.
All items provided within the accommodation remain the property of the Owner and are intended solely for use during your stay.
Theft or removal of items from the premises will be treated as a violation of these Terms and Conditions, and appropriate actions, including legal proceedings or additional charges, may be pursued.

Responsibility for Security
Personal Property: The property owner is not responsible for lost, stolen, or damaged personal property, including vehicles parked on or near the premises. Guests are advised to lock their vehicles and secure valuables.
The booking group is responsible for ensuring that the property is securely locked, including all doors, windows, and other entry points, whenever it is left unattended.
The booking group is also responsible for locking and securing any vehicles brought to the property.
The property’s car parks do not have CCTV surveillance, and all vehicles are parked at the guest's own risk.
The Owner assumes no liability for any theft, loss, or damage to personal belongings or vehicles.

Health, Safety, and Emergency Preparedness
The applicant is reasonable for the Health and Safety of their booking Group at all times.
The applicant and booking group are expected to observe essential health and safety practices throughout their stay, including fire safety, pool safety, safe food preparation, and general hygiene. Please ensure that all members of your booking group are familiar with the designated exit routes on the premises.
-The applicant and booking group are responsible for identifying the location of nearby hospitals and emergency facilities, as on-site assistance is not available for accidents or medical needs.
-Tampering with or disabling fire alarms, smoke detectors, call points, fire extinguishers, or any other safety equipment is prohibited and may incur additional charges.
-The applicant and booking group should familiarise themselves with all exit routes at the premise. Tampering with fire alarms, call points, smoke detectors, fire extinguishers, or other safety devices is strictly prohibited and may result in additional charges.
-The applicant and booking group are required to review and adhere to all swimming pool rules and regulations to ensure the safety and enjoyment of all guests.
-Access to any active construction or building sites on the estate is strictly prohibited for safety reasons.
-The applicant and booking groups should exercise caution when using outdoor areas, including footpaths and estate grounds, and remain aware of uneven surfaces or changing terrain.

Child Safety and Supervision
Parental Responsibility: Parents or guardians are solely responsible for supervising their children at all times, particularly around water features, animals, and in shared areas.
Child Safety Measures: The property provides certain safety features, such as lockable doors for inside pool houses and safety gates in some locations where there could be a potential hazard but these are not aasubstitute for vigilant supervision.
The property owner cannot be held responsible for accidents or injuries involving children.

Guest Conduct
The Applicant and Booking Group are expected to conduct themselves in a manner respectful to neighbours and the property.
-Harassment, discrimination, or aggressive behaviour towards staff, neighbours, or other guests will result in immediate cancellation of the reservation without refund. 
Shared Space Etiquette: Guests are expected to conduct themselves respectfully in shared areas. The property owner is not liable for disputes or disturbances caused by other guests in shared spaces.
-Illegal activities conducted on the property will lead to immediate termination of the reservation, with the Applicant liable for any damages or legal repercussions.
-The applicant or booking group must not cause a nuisance or disturbance to neighbouring accommodation or behave in an unreasonable way.
-The playing of music or making a noise which is clearly audible in nearby accommodation is not permitted after 9pm.

Local Area Conduct and Respect for Neighbors
The applicant or booking group are asked to conduct themselves respectfully within the local area, including the use of public and private footpaths, access routes, and facilities.
-The applicant or booking group agrees to be mindful of agricultural activity such as tractors and machinery, and adhere to designated footpaths without disturbing neighbouring properties.
-Additionally, when walking to nearby establishments (such as local pubs), The applicant or booking group should respect the community, maintain noise levels, and dispose of any litter responsibly.

Prohibited Activities

  • Smoking or vaping inside the property is strictly prohibited.

  • Use of candles inside the property is strictly prohibited.

  • No fireworks or sky lanterns shall be used at the property or surrounding area.

  • No drones to be used at any time at any property.

  • Only speakers provided by the owner may be used; external equipment is prohibited. "Amplified equipment" refers to devices that increase sound volume through electronic amplification, such as speakers, microphones, sound systems, or amplifiers are strictly prohibited.

  • Cooking is only permitted in designated kitchen areas, including the BBQ lodge and outdoor BBQs.

  • Pets are not allowed on the property unless booked with the owner and included in the booking.

  • Noise and Disturbance - the Applicant agrees to be courteous regarding noise levels at all times, including during daytime hours, to prevent any disturbance to neighbouring properties. Amplified music is strictly prohibited at any time, day or night. Additionally, noise—including but not limited to music, singing, shouting,
    or
    any other sounds—must not be audible from neighbouring accommodations after 9:00 p.m.

  • Electrical Equipment: Electric sockets within the property must not be used for high-voltage appliances, including but not limited to electric car chargers, large speakers or amplifiers, catering vans, or portable refrigeration units.

  • Marquees: Erecting marquees or similar structures is prohibited.

  • Subletting the property, in part or in full, is not permitted unless expressly agreed with the Owner at the time of booking.

  • Occupancy: Only guests listed on the reservation are permitted in the property, and the total occupancy must not exceed the maximum allowed, unless agreed upon with the Owner in advance.

  • Maintenance and Repairs: The Applicant is required to notify the owner as soon as possible regarding any issues with the property, facilities, grounds, or equipment, using the contact information provided in the check-in details. If the Owner is not informed during the Applicant’s stay and an opportunity to rectify the issue is not provided, no compensation or refund will be due for complaints raised after departure.

  • Only flush toilet paper!, Other items may cause blockages or damage; any repairs required due to misuse may incur additional fees for which guests are responsible.

  • Internet and Mobile Service: The Applicant acknowledges that internet speeds and connection quality may vary, especially in rural areas. WiFi, if provided, should not be used for illegal activities, and the Owner accepts no responsibility for connectivity limitations. Similarly, mobile phone service may vary by property, and signal strength is not guaranteed.

  • Adult Content Creation: The property may not be used for any form of adult content creation, including but not limited to filming or photography intended for distribution on adult content platforms, or any commercial activities related to adult

  • entertainment or media production. Any breach of this condition will be considered a severe violation, and the Owner reserves the right to cancel the reservation immediately without refund and may pursue additional legal action if necessary.

  • Drug Use and Paraphernalia: The possession, use, or distribution of illegal substances is strictly forbidden on the premises. Any evidence of illegal drug use will result in immediate termination of the reservation, forfeiture of all payments, and potential reporting to local authorities.

  • Use of Property for Commercial Purposes: The property may not be used for commercial purposes, including but not limited to filming, photoshoots, product promotions, events, or any activity that would constitute commercial usage, unless expressly agreed upon in writing by the Owner. Unauthorised commercial use will result in the forfeiture of the security deposit and possible additional charges.
    Use of Electric Vehicle (EV) Charging Points - Guests are required to use only the designated EV charging points provided at the property for charging electric vehicles. It is strictly prohibited to charge vehicles using standard house sockets. Violation of this policy may result in additional fees or penalties, as well as potential damages being charged to the Guest.

Exceeding occupancy limits, inviting unauthorised guests, or failing to disclose visitor information is strictly prohibited, jeopardises safety, and may lead to immediate termination of booking without refund.
Any breach of these obligations will constitute a material breach of contract. In the event of such a breach, the Owner reserves the right to terminate the reservation immediately, in which case all payments made by the Applicant will be forfeited. The Applicant, along with any guests, may be required to vacate the property without delay.

The Owner reserves the right to take possession of the property at any time where damage or nuisance has been caused by the Applicant or any third party residing in the property during the period of the Applicant’s reservation. In such an event the Owner shall not be liable to make any refund of any monies paid by the Applicant whatsoever.

Swimming Pool & Spa Equipment

The Applicant agrees that the use of any swimming pool facility and spa equipment is at the Applicant’s (or any third party residing in the property during the period of the Applicant’s reservation) risk in all respects.

The Applicant agrees to observe the “Regulations and Conditions Governing the Use of Swimming Pool, Spa and Ancillary Equipment” which form part of these Conditions and to ensure that any third party residing in the property during the period of the Applicant’s reservation also abides by the same.

Pool covers must be kept on at all times when the pool is not in use. The Owner cannot be held responsible for any temperature drops, debris accumulation, or maintenance issues resulting from insufficient use of the pool cover. The Applicant acknowledges that these seasonal variations and requirements do not constitute grounds for claims, compensation, or rental fee reductions.

Regulations & Conditions
For the use of the Pool and Spa Equipment

WE REQUIRE THAT OUR GUESTS READ AND AGREE TO THE FOLLOWING CONDITIONS WHICH SHOULD BE READ IN CONJUNCTION WITH AND FORM PART OF THE BOOKING CONDITIONS.

The Applicant agrees:

  • That every care should be taken when around or using the pool.

  • Guests should ensure that they shower prior to entering the pool or hot tub to ensure no foreign items enter the pool or hot tub that will cause damage to the facility or the water.

  • Fake tan, sun tan lotion, body lotions and moisturisers should not be worn when in the pool or hot tub as they can cause issues with water quality. No compensation will be given if facilities stop working or become unusable and these, or similar, are found to be the cause.

  • Guests should ensure that all costumes or clothing is chlorine protected to prevent fading or damage. The costumes or clothing must be rinsed after every use. The Agent or Owner will not be held responsible for items that are damaged.

  • To make sure that the cover (where provided) is always replaced after use to retain the heat.

  • To note that the cover must be completely removed and that it is dangerous to be in the water with the cover on or partially on.

  • That no one should swim while under the influence of alcohol or drugs.

  • Hot tubs should not be used by children under 16 or by pregnant women, doctors advice should be sought prior to using them if on medication.

  • Guests should not submerge their heads under the water when using hot tubs.

  • Guests should ensure that they take breaks regularly when using the hot tub to avoid dehydration. We recommend taking a break every 20 minutes to re-stabilise core temperature.

  • Not to take any glass items near the pool or hot tub area.

  • No food or drink should be taken into the pool or hot tub or surrounding area.

  • Guests should note that some pools have a shallow end and a deep end and for your own safety diving is strictly prohibited. Signs will indicate pool depth.

  • To ensure that children under 16, or any novice swimmer of any age, are always supervised by an adult and confident swimmer at all times.-Guests are required to supervise children and non-swimmers at all times when in or near the swimming pool or hot tub. The property owner is not liable for accidents or injuries resulting from unsupervised use.

  • Guests use the swimming pool and hot tub at their own risk. There is no lifeguard on duty. -Life-saving equipment is provided but should not be a substitute for responsible supervision.

  • Location of nearest defibrillator - The Three Horseshoes, Chapmanslade, Ba13 4an

  • To behave in such a manner as not to disrupt the enjoyment of other people staying in the near vicinity or prejudice the reputation of the owner of the property.

  • The holiday of any Applicant or third party residing or making use of the property during the period of the Applicant's reservation in breach of this clause may be terminated immediately and without compensation or any further obligation.

  • Any damage to the pool or spa facilities arising out of misuse or as a result of negligence and/or failure to follow the instructions herein will be chargeable to the Applicant.

  • To use the pool and spa equipment at their own risk.

  • In addition to these conditions guests should follow any guidance at the property that the Owner has provided.

  • The Owner, hot tub/pool cleaners or company do not accept any responsibility for illness, injury, reaction or condition resulting in using any of the pool, hot tub or spa facilities. Not to alter or tamper with the pool equipment.


    Regulations & Conditions
    For the use of the Sauna
    WE REQUIRE THAT OUR GUESTS READ AND AGREE TO THE FOLLOWING CONDITIONS WHICH SHOULD BE READ IN CONJUNCTION WITH AND FORM PART OF THE BOOKING CONDITIONS.
    By using the sauna, all guests agree to adhere to these terms and conditions set out here. Failure to comply may result in restricted access and additional charges.

  • User Responsibility - All guests using the sauna do so at their own risk. The Owner accepts no liability for injury, accident, or health issues arising from sauna use.

  • Health and Safety Precautions - Guests with medical conditions, such as heart issues, respiratory problems, high or low blood pressure, or those who are pregnant, should consult a medical professional before using the sauna. Please ensure that children and those with health sensitivities do not use the sauna without appropriate supervision.

  • Proper Use and Conduct - The sauna is intended for relaxation only. Food, drink, and alcohol are not permitted inside the sauna area.

  • Users must wear appropriate attire and avoid any rough or inappropriate behaviour within the sauna area.

  • Hygiene and Cleanliness - Please shower before and after using the sauna to maintain hygiene standards. Avoid bringing any oils, creams, or other substances into the sauna, as these can damage the equipment and may pose safety hazards.

  • Time Limits - We recommend using the sauna for no longer than 15-20 minutes per session, with breaks in between sessions to avoid overheating. The Owner reserves the right to limit sauna usage during peak times.

  • Equipment and Tampering - Do not attempt to adjust or tamper with the sauna controls, heating elements, or safety mechanisms. Any damages or misuse resulting from improper handling will incur additional charges.

  • Water Application - Applying water to the sauna heating elements is strictly prohibited. The sauna is designed to be lightly spritzed only. Excessive water use may trigger protection mode, causing the sauna to shut down temporarily. We cannot resolve this issue outside of regular office hours, and any disruptions caused by misuse will not be grounds for compensation.

  • Age Restrictions - Only guests aged 18 and above are permitted to use the sauna unless accompanied by a responsible adult. The Owner reserves the right to request ID for age verification.

  • Liability - Guests acknowledge that the Owner is not liable for any injuries, adverse health effects, or personal property loss or damage related to sauna use.

Amenities & Outdoor Spaces

Regulations & Conditions - Amenities and Outdoor Space
WE REQUIRE THAT OUR GUESTS READ AND AGREE TO THE FOLLOWING CONDITIONS WHICH SHOULD BE READ IN CONJUNCTION WITH AND FORM PART OF THE BOOKING CONDITIONS.

While the owner endeavours to maintain all amenities and outdoor spaces safely, use of these areas, including but not limited to pools, spas, and recreational equipment, is at the applicants and booking groups own risk.

The Applicant acknowledges they assume responsibility for any injury or incident that may occur while using these facilities.

Uneven Terrain
Outdoor areas may have uneven ground; please take care while walking.
Restricted Areas: Access to the construction site is strictly prohibited for safety.
Weather Conditions: Paths and surfaces may become slippery when wet or icy; proceed cautiously.
Play Equipment: Use of play equipment is at guests' own risk.

Animal and Wildlife
Animals are present on the estate. Respect their space and maintain a safe distance.
Animal Interaction: Guests must exercise caution when interacting with on-site animals. The property owner is not responsible for bites, scratches, or injuries resulting from animal interactions. Parents are responsible for supervising children around animals at all times.
Restricted Animal Areas: Certain areas may be designated as off-limits to guests for the safety and well-being of the animals. Guests must respect all signage and staff instructions.

Wildlife Warning
The property may be home to or visited by wild animals. Guests should exercise caution, especially at night, and avoid leaving food or waste that could attract wildlife.

Helipad
Use of the helipad and/or runway on the property is strictly prohibited without prior authorisation from the Owner.
-Guests seeking to use these facilities must provide proof of adequate insurance coverage and all necessary permissions at least 14 days in advance of intended use.
-Failure to obtain authorisation, provide required documentation, or comply with safety requirements will result in immediate revocation of access to these facilities.
-The Owner reserves the right to deny use at their discretion, and unauthorised use is strictly prohibited.

Electric vehicle (EV) Charging points
The Applicant agrees to the following terms regarding the use of any EV charging facilities provided at the property:
Designated Use Only: EV charging points are exclusively for the use of electric vehicles. They must not be used for any other appliances, equipment, or non-electric vehicle charging purposes.
Authorised Vehicles: Only vehicles owned by the group bookings residing on the estate are authorised to use EV charge points.
Safety and Compliance: The Applicant agrees to adhere to all instructions and guidelines provided for safe use of the EV charger, including ensuring that cables are correctly stored, using only manufacturer-approved charging cables, and refraining from tampering with the equipment. The Owner reserves the right to restrict access if the charger is misused or damaged.
Usage Fees: Charges apply for use of the EV charging facilities. Applicants are advised to review any associated fees prior to use and install the Monta app for pay as you go charging.
Liability: The Applicant acknowledges that the Owner is not responsible for any damage to the Applicant's vehicle while using the EV charger.
The Applicant acknowledges that the owner is not responsible for any issues with the EV charging facility or if the EV charger is out of use.
Any issues should be reported immediately, but the Owner cannot guarantee immediate repair or availability.
Support: Staff are unable to provide support with EV charging.
By using the outdoor amenities, guests acknowledge and accept these conditions for their safety and comfort.

Owners Obligations

The Owner agrees to fulfil the following obligations to ensure a safe, comfortable, and enjoyable stay for the Applicant, noting that the property is a high-end, self-catered Airbnb-style accommodation, not a hotel. As such, no concierge, sited guest liaison or personal assistance services are provided.

Provision of Property
The Owner agrees to provide the property in a clean, safe, and functional condition at the start of the Applicant's reservation period, ensuring it is reasonably well-maintained and equipped for independent occupancy, as described in property listings and booking materials in respect of clauses stated in this agreement.

Self-Catered Accommodation
The Applicant acknowledges that the property is self-catered, with no daily housekeeping, in-room dining, guest liaison or concierge services provided. All necessary information and instructions for the Applicant’s independent use of the property and its amenities will be provided in advance or upon arrival. Staff are unable to assist with user instructions for appliances or amenities unless related to an urgent maintenance issue.

Access and Privacy
The Owner will ensure the Applicant’s exclusive access to the interior of the property for the duration of the booking period in respect of clauses stated in this agreement.  However, certain outdoor areas and facilities may be within the view of neighbouring properties, balconies, or nearby spaces, and essential maintenance or repairs may sometimes require temporary external access. This includes the daily activity of pump room entry for water samples and/or treatment. Additionally other activities such as gardening, repairs, or property maintenance, may result in visibility into outdoor spaces. The Owner will endeavour to schedule any such activities to minimise disruption and will avoid entering the interior of the property during the Applicant’s stay unless essential for maintenance or safety.

Ongoing Renovation Works
Please be advised that parts of the site are currently undergoing renovation. Builders are on-site Monday through Friday, and while they will make every effort to minimise any disruption, some noise and activity may be noticeable. Guests may see workers on the property, particularly in areas under construction. The Owner is not liable for any inconvenience caused by these necessary renovations, and we appreciate your understanding as we work to enhance our facilities for future stays.

Proximity of Properties
Hesdin Estate is home to multiple air bnb accommodations situated in close proximity to each other. Please be aware that you may see or hear other guests during your stay. We strongly recommend reviewing the site map prior to booking to ensure you’re comfortable with the estate’s layout. By booking with us, you acknowledge this arrangement that there is no guarantee of privacy or quiet: Although we have provisions in place to try and manage such occurrences  "The property owner does not guarantee the behaviour or conduct of guests staying in neighbouring accommodations and is not liable for disturbances or privacy infringements caused by other guests."
We ask that for the comfort of all guests, you be mindful of noise levels and respect the privacy of the other premises.

CCTV
The Estate is monitored by CCTV in certain external areas to ensure security and safety. However, this surveillance does not guarantee the prevention of theft or other crimes. These cameras are not located in private areas such as the interior of the property. The Applicant acknowledges that they have been informed of the presence of CCTV and agrees that the Owner shall not be liable for any claims related to the monitoring of these areas.

Safety and Compliance
The Owner confirms that the property complies with all relevant safety, health, and legal requirements, including but not limited to fire safety, electrical safety, and appliance maintenance standards.

Maintenance and Repairs
The Owner will address maintenance or repair issues deemed urgent or necessary for the Applicant’s safety within a reasonable timeframe once notified. A "reasonable timeframe" refers to the period within which actions or responses will be made, based on the nature and urgency of the issue and practical limitations. Urgent matters will be addressed as promptly as possible, while non-urgent matters may allow for a longer response period and can not be guaranteed to be investigated or resolved during the Applicant’s stay.
"Practical limitations" refer to constraints that may affect the timing or ability to respond, including factors like availability of resources, weather conditions, or access to required specialists or materials. These limitations may influence the timeframe within which actions or responses can reasonably be completed. The Owner shall not be held liable for compensation or a reduction in rental fees when practical limitations prevail.

Basic Amenities and Utilities
The Owner agrees to provide basic amenities and utilities (e.g., water, heating, electricity, waste disposal) as well as any additional amenities specifically included in the booking agreement, such as WiFi where available, with the understanding that availability may be limited in rural areas.

Septic Tank
Due to the rural setting and use of a septic tank system, occasional odours from drains or surrounding areas may occur. These smells typically clear quickly and are a natural part of septic system operation.
-The owner is not liable for any claims, discomfort, or inconvenience resulting from such odours.
-The applicant and booking group should only flush toilet paper, as any other items may cause blockages or damage; any repairs required due to misuse may incur additional fees for which guests are responsible.

Seasonal Adjustments and Natural Conditions
Certain facilities and outdoor furniture, including outdoor kitchens and showers will be unavailable from November through March due to seasonal conditions.
-During colder months, paths, steps, and other outdoor areas may become slippery, and caution is advised.
-The presence of insects, falling leaves, or fruit (such as apples) in warmer seasons is a natural occurrence and outside the Owner's control.
-The Applicant acknowledges these seasonal variations do not constitute grounds for claims, compensation, or rental fee reductions.

Allergies and Sensitivities
We strive to use cleaning materials and products that are safe and effective; however, we cannot guarantee an allergen-free environment. We use various cleaning agents, including but not limited to detergents, disinfectants, and chlorine-based products in facilities such as pools and hot tubs. Additionally, some materials in furnishings,  fittings or household items may contain latex or other substances known to cause allergic reactions in sensitive individuals.
-The Applicant agrees that we cannot be held responsible for any allergic reactions or sensitivities experienced during or after their stay due to exposure to cleaning materials, chlorine, latex, or any other substances present on the property.

Clear Communication and Support
The Owner will provide clear check-in instructions, contact information, and support to assist the Applicant with any emergency issues throughout their stay. The Owner commits to respond to the Applicant as promptly as possible, typically within 48 hours.

Confidentiality and Privacy
The Owner agrees to respect the privacy of the Applicant and any registered guests, ensuring that any personal information shared as part of the booking process is kept confidential. Please refer to term XX for further information.

Liability Limitations
While the Owner will make every effort to ensure the Applicant’s safe and comfortable stay, the Owner shall not be liable for the consequence of events outside of their control, including but not limited:

Force Majeure
The Owner shall not be liable for any loss, damage, or expenses incurred due to circumstances beyond their control, including but not limited to natural disasters, severe weather, pandemics, government actions, strikes, or other disruptive events. In such cases, the Owner will make reasonable efforts to reschedule the reservation or provide an alternative arrangement.
-The Owner is not liable for any inconveniences, damages, or losses caused by interruptions to utilities such as electricity, water, heating, or internet, whether due to external provider issues, maintenance, weather events, or other unforeseen circumstances. While we will make every reasonable effort to restore services promptly, utility outages are beyond our control and do not constitute grounds for compensation, claims, or refunds.
-The Applicant acknowledges that internet speeds and connection quality may vary, especially in rural areas.
-The entire financial liability of the Owner (including any liability for the acts or omissions of its employees, agents, consultants and subcontractors) to the Applicant in respect of any breach of this agreement; any use made by the Applicant or any third party residing or making use of the property during the Applicant’s period of reservation and any representation, statement or tortious act or omission (including negligence) arising under or in connection with this agreement.
-All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from this agreement. Nothing in this agreement limits or excludes the liability of the Owner for death or personal injury resulting from negligence or for any damage or liability incurred by the Applicant as a result of fraud or fraudulent misrepresentation by the Owner.
-The Owner shall not be liable for loss of profits; loss of business; loss of anticipated savings; loss of personal property or possessions; loss of use of the property or any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses in respect of the reservation.
-The Owner’s total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of the conditions of this agreement shall be limited to the monies paid in respect of the Applicant’s reservation under the conditions of this Agreement.
-Discrepancies: In the event of discrepancy between these conditions and any other document, these conditions shall prevail.

Data Protection & Privacy

This Data Protection Policy outlines how we collect, use, store, and protect personal data in accordance with UK data protection laws, including the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. By using our services, you agree to the collection and use of information as described in this policy.

13.1; Personal Data Collection
We collect and process personal data necessary to manage your booking and enhance your experience, including, but not limited to:
Full name, contact details (address, phone number, email), and payment information.
Information regarding your preferences and feedback during and after your stay. Names and ages for all members of the group booking.

13.2; Marketing preferences
If you have opted in to receive updates and offers.
If you have opted out you will only receive mail outs in relation to your booking and payments, marketing to enhance your experience. Marketing communications will stop two weeks after your reservation is over.

13.3; We collect personal data to enhance your experience and streamline services. Specifically, data is used for:
- Managing bookings, payments, and other essential administrative tasks.
-Enhancing our services by understanding guest preferences and responding to inquiries.
- Sending marketing communications, including promotions, special offers, and updates as your stay approaches.
-Conducting feedback and research to improve our offerings.
-Informing you of any updates or changes to our services.
Upon departure, you may withdraw your consent to receive marketing communications at any time by contacting us or using the unsubscribe link in our emails.

13.4;  Data Storage and Security
We are committed to securing your data and maintaining your privacy:
-Personal data is stored securely and accessed only by authorised personnel.

13.5;  Data Sharing and Transfers
We do not share your personal data with third parties for marketing purposes without your explicit consent. We may, however, share data with trusted third parties who assist in processing your bookings or delivering services related to your stay, always under strict confidentiality agreements.

13.6; Your Rights
Under UK data protection law, you have the following rights:
-Right to Access: You may request a copy of the personal data we hold about you.
-Right to Rectification: You may request corrections to any inaccurate or incomplete personal data.
-Right to Erasure: In certain circumstances, you may request the deletion of your personal data.
-Right to Restrict Processing: You may request a restriction on the processing of your data in certain situations.
-Right to Object to Marketing: You may opt out of marketing communications at any time.

13.7; Data Retention
We retain personal data only as long as is necessary to fulfil the purposes for which it was collected or to comply with legal, regulatory, or accounting obligations.

13.8; Complaints and Contact
If you have questions about how we handle your data or wish to make a complaint, please contact hello@hesdinestate.co.uk You may also lodge a complaint with the Information Commissioner’s Office (ICO) if you believe we have not adhered to data protection laws.

House Rules & Noise Considerations

We’re often asked about noise monitors at our homes so we thought we’d explain a little more about this for you.

All of our properties do have noise monitors installed; we are completely transparent about this and they are widely used in the large airbnb house sector.

Secondly, all the noise monitors do is measure sound levels in certain areas in and outside of the property. They DON’T record specific sounds or conversation.

There are noise monitors at your property because we have to be considerate of neighbouring properties. Remember, we are not party houses and our Terms & Conditions clearly state:

"You must not cause a nuisance or disturbance to neighbouring accommodation or behave in an unreasonable way. The playing of music or making a noise which is clearly audible in nearby accommodation is not permitted after 9pm.”

To ensure a peaceful environment for all guests, amplified music—including bands, DJs, portable speakers, and karaoke—is strictly prohibited at all times. Noise is defined as any disruptive sounds, including loud voices, singing, or other activities that may disturb neighbouring properties. Please bring the fun indoors after 9 p.m., with windows closed to contain sound. Noise levels should be kept to a minimum and should not be audible to neighbouring properties.

As part of the booking requirement the applicant acknowledges that they are fully responsible for controlling the noises of the group booking.

In line with GDPR regulations, the applicant consents to the limited sharing of personal information—specifically their name, contact number, and reservation dates—with our third-party noise monitoring service provider. This data is shared strictly to support the management of noise regulations on-site, ensuring a respectful environment for all guests.

If at any time during your stay the monitors detect excessive noise for 15 minutes or more during quiet hours, they will be in touch to politely inform you that sound levels are too high. If you ignore this or continue to make excessive noise, further action may be taken; this could include fees to cover potential losses due to security being asked to attend the property and/or complaints from neighbours, and in extreme cases, you might even be asked to vacate the property.

Please note: Ignoring messages and calls from our third party noise monitoring company will only result in further charges being incurred. The Estate will be notified, requiring us to take further action directly. Noise monitors are powered on 24/7, noise limits are set considerably higher during day time hours however should The Estate be notified of excess noise due to properties being in breach of their terms and conditions The Estate will be obliged to intervene for the comfort of the neighbouring properties which may incur charges. Persistent breaches of these noise restrictions may result in guests being asked to vacate the property immediately, with no refund provided.

Noise notifications and common charges:
Contact 1: This will be to let you know that you are currently exceeding the sound limits.
Contact 2: This will be to let you know that you are still exceeding the sound limits.
Contact 3: This will be the final contact to let you know that you have exceeded the sound limits for the maximum level of time and if the noise does not subside within the next 10 minutes then the following penalties will apply.

Initiation of security visit - £120
This charge is still payable even if noise has subsided by the time security has reached the property. This is initiated by a third-party and Hesdin Estate cannot cancel the initiation.

Management assistance fee - £100 per instance
You will be liable for any charges incurred by management to handle noise complaints regarding the property. You will also be liable for additional charges if we are required to liaise via a booking agent.

Guest complaints caused by disturbances
Guests are responsible for any disturbances that disrupt the stays of neighbouring guests, including noise or other impacts that affect their comfort and experience. In cases where such disturbances occur, guests may be liable for any compensation issued to affected guests. A management assistant fee will also apply per property affected to discuss concerns and resolutions directly with affected guests including potential contact initiated by us.

Any charges incurred will be deducted from the holding security deposit card made available prior to check-in.

Most of our guests are sensible and respect the fact that our large group holiday houses are for quiet enjoyment, so noise issues are rarely a problem. We want you to enjoy every minute of your holiday, but it’s important to remember that the Terms and Conditions you agree to at the time of booking are legally binding and must be adhered to.

Have a very happy holiday but keep the noise levels down.