terms &

conditions

Booking

Conditions

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. WHEN YOU MAKE A RESERVATION YOU ARE ENTERING INTO A LEGALLY BINDING CONTRACT, THE TERMS OF WHICH ARE SET OUT IN THESE CONDITIONS:

  1. Definitions: ”Owner” means, owner of the property being rented;”Applicant” means client applying to rent a property;”Tenants” means Applicant that have taken up residence in a property;

  2. Duration and Times of Lettings: The Applicant can occupy a reserved property from 16.00 hours on the first day of the reservation, and the Applicant must ensure that they and any third parties who have been in occupation of a property as a result of a reservation leave prior to 10.00am hours on the date of departure.

  3. Payment Procedure: For reservations made more than 12 weeks prior to the commencement date a non refundable booking fee of 30% of the total amount due must be paid to secure the booking. If a reservation is made less than 12 weeks before the commencement date the full amount (which includes the non refundable booking fee of 30%) is due together with any additional charges and must be tendered at the time of booking. The balance of the full amount due in respect of the reservation and any additional charges are due 12 weeks before the commencement date.

  4. A security deposit is required to cover any potential damages that may occur during the stay. This is not an upfront payment but a holding value on a card, which will only be charged in the event of any damages. The amount of the security deposit will be communicated to the Applicant prior to the commencement of the reservation.
    Amount: Security deposits are based on the size and value of the content per property.
    Timing: The security deposit is requested two weeks prior to your stay.
    Release: The hold will be released within two weeks of your departure, provided there are no damages to the property.
    Requirement: Access to the property is not allowed without this security deposit

Non payment of any sum by the due date will be deemed to be a cancellation and the Owner may re-advertise the property for reservations without prior notice to the Applicant. The Applicant shall remain liable for payment of the full amount due in respect of the reservation in accordance with the provisions of Condition 4.

Payments under these Conditions may be made by bank transfer.

In agreeing to these terms and conditions the Applicant acknowledges and accepts that they are entering into a direct contract with the Owner in respect of the letting of the Property,

4. Cancellation: ALL APPLICANTS ARE ADVISED TO TAKE OUT PERSONAL HOLIDAY CANCELLATION INSURANCE. We are unable to cancel bookings or change booking dates that are less than 9 months to arrival. The Applicant shall remain liable for all the payments due in respect of the reservation whether or not they have been paid at the time of cancellation. The Owner will offer the property for reservation and will use his reasonable endeavours to obtain a reservation for the property in respect of the cancellation period. If the Owner is successful the Applicant will be refunded the difference between monies they have paid less the sums receivable from the re-letting after deduction of all costs and expenses incurred by the Owner which shall include the non refundable booking fee of 30%. The same policy applies if the Applicant wishes to change their dates. Any booking new booking will need to be secured with a non-refundable 30% holding deposit and the original booking will be managed in accordance with the cancellation policy.

If you wish to cancel the booking prior to 9 months before arrival a admin fee of £200 will apply.

If you wish to change your booking dates 9 months prior to arrival and the date is more expensive the applicant will be liable for the remaining balance plus a £200 administration fee.

  1. Changes: The Owner reserves the right to amend the price quoted in the brochure or rates sheet due to errors or omissions. In such circumstances the Owner will contact the Applicant as soon as the Owner becomes aware of an increase in charges. If the Applicant does not wish to pay the increase the Applicant shall be entitled to cancel the reservation and receive a full refund for all monies paid in respect of the reservation providing notice of cancellation is given in accordance with the provisions of Condition 4 and within 7 days from the Applicant receiving notice of the amendment to the price to be charged from the Owner.

  2. Applicant’s Obligations: The Applicant agrees:
    1. to pay for any losses or damages to the property or its fixtures, fittings or decor, howsoever caused (reasonable wear and tear excluded);
    2. to take good care of the property and leave it in a clean and tidy condition at the end of the tenancy (extra cleaning can be charged);
    3. not to smoke at the property;
    4. not to use any amplified equipment other than that provided;
    5. not to cook anywhere on the property other than in designated kitchen areas including BBQ lodge and BBQs; and
    6. not to bring any pets to the property unless previously agreed in writing with the Owner and included and paid for within the booking.

In the event that the Applicant or anyone staying at the property during the Applicant’s reservation period causes damage or incurs a need for professional cleaning services or leaves the property without settling invoices for additional services or supplies received during the Applicant’s reservation period the guest will be notified in writing of the details of any extra costs incurred within 10 working days after the end of the reservation period and this amount shall be deducted from the Damage Deposit, if one has been taken, or payment will be required by the applicant.

  1. Swimming Pool and Spa Equipment: The Applicant agrees that the use of any swimming pool facility and spa equipment is at the Applicant’s (or any third party residing in the property during the period of the Applicant’s reservation) risk in all respects. The Applicant agrees to observe the “Regulations and Conditions Governing the Use of Swimming Pool, Spa and Ancillary Equipment” which form part of these Conditions and to ensure that any third party residing in the property during the period of the Applicant’s reservation also abides by the same.

  2. Authority to Sign / Miscellaneous: The Applicant acknowledges that he/she/they are authorised to complete the Booking on behalf of all persons who will occupy the property throughout the duration of the reservation and that those persons are aware of the terms of these conditions.

The Applicant shall be a member of the party occupying the property and hereby agrees to the following:

  1. If the majority of the individuals residing in the property during the period of the Applicant’s reservation are under 30 years old, or if the party are all of the same sex, the Owner must be notified in writing;

  2. There is no charge for extra children under the age of 2 although this is restricted to a maximum of two unless arranged with the Owner;

  3. The property details state the maximum number of persons permitted to occupy the property and grounds at anytime;

  4. No smoking is permitted with in the property;

  5. You must not cause a nuisance or disturbance to neighbouring accommodation or behave in an unreasonable way. The playing of music or making a noise which is clearly audible in a nearby accommodation is not permitted after 9.00 pm.

  6. No subletting of the property, in part or full, is allowed, unless in total agreement with the owner at time of booking.

  7. To only have those members of the group that are stated on the guest list in the property and not exceed the maximum occupancy for the property, at any time unless agreed by the Owner.

  8. To alert the owner of the property via the numbers given in the check-in information at the earliest convenience of any issue with the property, facilities, grounds or equipment. If the owner has not been contacted during the stay and a chance to ‘make right’, if an issue or complaint is made after the stay the Applicant does not have the right to any compensation of any kind.

  9. To acknowledge that if the property is described as having WiFi/ an internet connection please note that speeds vary especially in rural areas and coverage in properties vary. Guests must not use the internet for illegal purposes. The Owner will not be held responsible for limited WiFi in the property. In the same manner mobile phone signal varies at each property and the Owner can not guarantee signal or connection.

  10. No fireworks or sky lanterns shall be used at the property or surrounding area.

  11. No drones to be used at any time at any property.

Any breach of these provisions will constitute a breach of contract, the Owner may terminate the reservation forthwith in which event all moneys paid by the Applicant will be forfeited and the Applicant and any third party residing in the property during the period of the Applicant’s reservation may be required to vacate the property with immediate effect.

The Owner reserves the right to take possession of the property at any time where damage or nuisance has been caused by the Applicant or any third party residing in the property during the period of the Applicant’s reservation. In such an event the Owner shall be liable to make any refund of any monies paid by the Applicant whatsoever.

  1. Restricted Mobility Applicants: Where the access to, layout or other physical feature of a property may be reasonably foreseen to cause individuals with restricted mobility difficulties the Owner has endeavored to ensure that the information provided in respect of the property has made this clear. Applicants are required to inform the owner in writing of the requirements of any third party due to be residing at the property during the Applicant's period of reservation with regard to any restricted mobility issues that may exist.

Please note that the Owner does not accept any responsibility for the provision of equipment or any form of care required by any person due to any form of disability or restricted mobility regardless of the cause.

  1. The Reservation: The reservation confers upon the Applicant the right to occupy the property for a holiday within the meaning of Section 9 of the Rent Act 1977.

  2. Non-Availability of Property: If for any reason beyond the control of the Owner the property is not available on the date booked or the property is unfit for purpose, the Owner can not accept any responsibility or pay any form of compensation where the circumstances causing the non-availability of the property amount to “force majeure”.

Circumstances that will be deemed to amount to “force majeure” include destruction or damage to the property as a result of fire; flood; explosion; storm or other weather damage; break-in or other criminal damage or any other occurrence beyond the reasonable control of either the Owner.

All monies paid in advance by the Applicant will be refunded in full but the Applicant shall have no further claim against either the Owner.

  1. Liability: This Condition 14 sets out the entire financial liability of the Owner (including any liability for the acts or omissions of its employees, agents, consultants and subcontractors) to the Applicant in respect of any breach of this agreement; any use made by the Applicant or any third party residing or making use of the property during the Applicant’s period of reservation and any representation, statement or tortious act or omission (including negligence) arising under or in connection with this agreement.

All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from this agreement. Nothing in this agreement limits or excludes the liability of the Owner for death or personal injury resulting from negligence or for any damage or liability incurred by the Applicant as a result of fraud or fraudulent misrepresentation by the Owner.

The Owner shall not be liable for loss of profits; loss of business; loss of anticipated savings; loss of personal property or possessions; loss of use of the property or any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses in respect of the reservation.

The Owner’s total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of the conditions of this agreement shall be limited to the monies paid in respect of the Applicant’s reservation under the conditions of this Agreement.

Any vehicle(s) of the Applicant or any third party making use of the property during the period of the Applicant’s reservation is left at the property entirely at the risk of the owner of the vehicle.

Any bookings made with external companies for activities, catering, pampering etc are entered into in a separate agreement and are not the responsibility of the owners. It is the responsibility of all external organisations to make sure that all information is current and correct.

  1. Discrepancies: In the event of discrepancy between these conditions and any other document, these conditions shall prevail.

Regulations &

Conditions

For the use of the Pool and Play Equipment

WE REQUIRE THAT OUR GUESTS READ AND AGREE TO THE FOLLOWING CONDITIONS WHICH SHOULD BE READ IN CONJUNCTION WITH AND FORM PART OF THE BOOKING CONDITIONS.

The Tenants agree:

  • That every care should be taken when around or using the pool.

  • Guests should ensure that they shower prior to entering the pool or hot tub to ensure no foreign items enter the pool or hot tub that will cause damage to the facility or the water.

  • Fake tan, sun tan lotion, body lotions and moisturisers should not be worn when in the pool or hot tub as they can cause issues with water quality. No compensation will be given if facilities stop working or become unusable and these, or similar, are found to be the cause.

  • Guests should ensure that all costumes or clothing is chlorine protected to prevent fading or damage. The costumes or clothing must be rinsed after every use. The Agent or Owner will not be held responsible for items that are damaged.

  • To make sure that the cover (where provided) is always replaced after use to retain the heat.

  • To note that the cover must be completely removed and that it is dangerous to be in the water with the cover on or partially on.

  • That no one should swim while under the influence of alcohol or drugs.

  • Hot tubs should not be used by children under 16 or by pregnant women, doctors advice should be sought prior to using if on medication.

  • Guests should ensure that they take breaks regularly when using the hot tub to avoid dehydration. We recommend taking a break every 20 minutes to re-stabilise core temperature.

  • Not to take any glass items near the pool or hot tub area.

  • No food or drink should be taken into the pool or hot tub or surrounding area.

  • Guests should note that some pools have a shallow end and a deep end and for your own safety diving is strictly prohibited. Signs will indicate pool depth.

  • To ensure that children under 16, or any novice swimmer of any age, are always supervised by an adult and confident swimmer at all times.

  • To behave in such a manner as not to disrupt the enjoyment of other people staying in the near vicinity or prejudice the reputation of the owner of the property.

  • The holiday of any Applicant or third party residing or making use of the property during the period of the Applicant's reservation in breach of this clause may be terminated immediately and without compensation or any further obligation.

  • Any damage to the pool or spa facilities arising out of misuse or as a result of negligence and/or failure to follow the instructions herein will be chargeable to the Applicant.

  • To use the pool, play equipment and trampoline at their own risk.

  • In addition to these conditions guests should follow any guidance at the property that the Owner has provided.

  • The Owner, hot tub/pool cleaners or company do not accept any responsibility for illness, injury, reaction or condition resulting in using any of the pool, hot tub or spa facilities.

  • Not to alter or tamper with the pool equipment.

  • If using a tennis court, non marking trainers should be worn and not used for any other activity other than to play tennis.

  • The net must be wound down and bungees attached after each use.

House Rules &

Noise Considerations

We’re often asked about noise monitors at our homes so we thought we’d explain a little more about this for you.

All of our properties do have noise monitors installed; we are completely transparent about this and they are widely used in the large airbnb house sector

Secondly, all the noise monitors do is measure sound levels in certain areas in and outside of the property. They DON’T record specific sounds or conversation.

There are noise monitors at your property because we have to be considerate of neighbouring properties. Remember, we are not party houses and our Terms & Conditions clearly state:

"You must not cause a nuisance or disturbance to neighbouring accommodation or behave in an unreasonable way. The playing of music or making a noise which is clearly audible in nearby accommodation is not permitted after 9pm.

The lead bookers contact number will be shared with our third party noise monitoring company. So, if at any time during your stay the monitors detect excessive noise for 15 minutes or more during quiet hours, they will be in touch to politely inform you that sound levels are too high. If you ignore this or continue to make excessive noise, further action may be taken; this could include fees to cover potential losses due security being asked to attend the property and/or complaints from neighbours, and in extreme cases, you might even be asked to vacate the property.

Most of our guests are sensible and respect the fact that our large group holiday houses are for quiet enjoyment, so noise issues are rarely a problem. We want you to enjoy every minute of your holiday, but it’s important to remember that the Terms and Conditions you agree to at the time of booking are legally binding and must be adhered to.

Have a very happy stay, but please – no parties.